On September 12th, the City identified an issue that has caused some of our customers to have higher than normal utility bills this billing period. this issue only effects those with digital meters.
When it was brought to our attention that some of the utility bills were high, meters were manually read a second time which triggered further investigation. It was discovered that in July an estimated reading was accidentally uploaded to the system which overrode the actual readings. Again, this is only for digital meters. This caused the August bill to be lower than it should have been. The August readings for the September bill are accurate, however, this now includes the additional consumption for July that was not billed. We are currently working to correct the issue and if it is determined that you are owed a credit, you will be notified of the amount. If you have further questions regarding the accuracy of your bill once this process is complete, please call to schedule an appointment to review your individual bill at 903-482-5426.
We sincerely apologize for any inconvenience you may have experienced and appreciate your patience while we work diligently to resolve this issue.