Utility Billing
Contents
Statement of Intent to Change Rates
Notice
Water & Sewer Rates. Comparison
Rate Study Presentation
Please be aware the online payment website is not run or maintained by the City of Van Alstyne. If you elect to pay using Visa, MasterCard, American Express or Discover it will be necessary to allow 1 to 2 business days for your payment to be applied to your account. If you elect to pay using PayPal it will be necessary to allow 7 to 10 business days for your payment to be applied to your account.
Other Ways to Pay:
- NEW! Payments are accepted via phone 24/7 at 1-888-604-7888 thanks to GovPayNet!
- Payments are accepted in the drive up drop box in front of City Hall building (No Cash Please).
- Payments are accepted in the office by check, cash, money order or Visa or MasterCard.
- Payments are accepted via phone at 903-482-5426 by Visa or MasterCard.
- Payments are accepted via automatic drafting from your checking/savings account!
Location:
Van Alstyne City Hall
152 N. Main Dr.
Van Alstyne, Texas 75495
Phone: (903) 482.5426
Fax: (903) 482.5122
Email: billing@cityofvanalstyne.us
152 N. Main Dr.
Van Alstyne, Texas 75495
Phone: (903) 482.5426
Fax: (903) 482.5122
Email: billing@cityofvanalstyne.us
Office Hours:
Monday - Friday
8:30am - 5:00pm
8:30am - 5:00pm
After Hours and Holidays:
Water and Wastewater emergencies, please call Van Alstyne Police Dispatch at 903-482-5251.
Questions regarding solid waste collections, please contact Sanitation Solutions.
Questions regarding solid waste collections, please contact Sanitation Solutions.
Important Billing Information
LATE CHARGES WILL APPLY TO ALL ACCOUNTS IF PAYMENT IS NOT RECEIVED IN THE OFFICE BY THE DUE DATE.
- Utility bills are mailed out on or before the 1st of each month and due on the 15th.
- Late charges will apply to all accounts if payment is not received in the office by the 15th.
- Disconnection for nonpayment occurs on or after the 26th day of each month.
- If a utility bill has an outstanding balance on and after the 26th day of the month the account is subject to a $50.00 reconnection fee during business hours or a $100.00 reconnection fee after business hours.
- The reconnection fee is due when it becomes necessary to discontinue utility service, not only once service has been suspended.
Contents
Water & Sewer Rates. Effective January 1, 2025 Billing
Water & Sewer Rates. Effective February 1, 2024 Billing
Water & Sewer Rates. Effective December 1, 2022 Billing
Water & Sewer Rates. Effective November 1, 2021 Billing
Water & Sewer Rates. Effective December 1, 2020 Billing
Water & Sewer Rates. Effective November 1, 2018 Billing
