The Communications Department provides essential service and support of the Van Alstyne Police Department, the Van Alstyne Fire Department, and Van Alstyne Emergency Medical Services. Communications is responsible for receiving emergency and non-emergency calls for service and dispatching the appropriate departments. The communications department serves as a link between the caller and the emergency responders. Van Alstyne currently serves as a secondary public service answering point (PSAP) meaning that 9-1-1 calls originate at Grayson County and are promptly transferred to the Van Alstyne 9-1-1 lines. The Van Alstyne Communications division also offers valuable support to the community for various non-emergency issues and is available 24 hours a day, 7 days a week.

Telecommunication Operators

Communications Supervisor – Ashley McSwain

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