LIBRARY CARDS

Q: What do I need to get a library card?
A: A driver’s license with your current address. If your license does not have your correct address on it, you can bring a piece of mail with the current address listed.

Q: How old does my child need to be to get their own library card?
A: Minors must be 5 years or older to get a card of their own. Parents and legal guardians must have a card of their own before a child can get one.

Q: Do I need to be there when my child signs up for a library card?
A: Yes, a parent or the legal guardian must be present.

Q: I want to get library cards for my grandkids. How do I set them up?
A: Only parent’s and legal guardians are allowed to set up cards for minors. If you are not considered the legal guardian, then a parent will need to be present.

Q: If the child is not related to me, can I register them for a library card?
A: No. For a minor to get a card, he or she must have a parent or legal guardian with them. That parent or legal guardian must also have a library card.

Q: Can my child use my library card to check out books and audio books?
A: Yes.

Q: Can my child use my library card to check out movies or a computer?
A: No.

Q: Can my child get an unfiltered computer if I am not present?
A: Unless it was marked on the child’s computer agreement form, the child cannot get an unfiltered computer. Please read over the library’s computer agreement form carefully when signing your child up for computer usage. The parent or legal guardian can inform a staff member that a note needs to be added to the child’s account so they can only get on filtered computers.

VOLUNTEERING

Q: How do I become a volunteer?
A: The Van Alstyne Library has a variety of volunteer opportunities. Contact the library at 903-482-5991 if you are interested in volunteering.

Q: Do my volunteer hours count as community service?
A: Yes. Just bring your form for us to sign off on at the end of each day.

DONATIONS

Q: Do you take magazines?
A: Yes. Just make sure that any personal information has been marked out or torn off, and it is in good condition.

Q: What kind of donations does the library accept?
A: Please refer to our “Donations” section on the main page at our main page.

Q: Can I keep my boxes if I bring in donations?
A: We ask that you bring boxes that are in good condition, sturdy, and that you can part with.

Q: Can I get taxes deducted from items that I donate?
A: Yes. We have a receipt we give to donors at their request.

Q: Is there a specific way I’m supposed to bring in donations?
A: Please bring donations during business hours. Pack items in a good, sturdy box you’re willing to leave behind. Please do not leave donations outside or in the drop boxes.

RENEWALS/CHECKOUT/DUE

Q: How many times can I renew my item/items?
A: 3 times for another 2 weeks, making a grand total of 6 extra weeks! As long as your account does not have over $2.00 in fines, and the book is not on reserve for another patron.

Q: My books are due today but the library is closed. What do I do?
A: The Library has drop boxes on the east side of the building facing Highway 5. Just make sure the books go in the white one and any sort of disc, tape, or breakable-looking item goes in the silver one. They’ll be checked in the morning at 9:00 AM. Everyone gets a day’s grace period, so there will be no fines.

Q: My books were a day late when I put them in the book drop. However, I was in the grace period. Will there be fines on my account?
A: If you put them in the drop box when they were a day late, the items will be checked in the next morning, which makes them 2 days late. You’ll have fines to pay.

Q: How much are the fines on books and DVDs?
A: Books and audio books are $.20 per day and DVDs/VHS are $1.00 per day.

Q: It’s my first time to checkout with my new card. How many items can I get?
A: 5 books, 1 videodisc, 1 audio book.

Q: How many items can I check out after my first time?
A: 20 books, 5 videodiscs and 5 audio books.

Q: What’s the limit on specific items I can check out?
A: 5 movies, 5 books on tape or disc, 1 playaway, and 10 Manga.

Q: What other ways can I renew my item/items?
A: To renew them you can come inside, call us at (903)482-5991 during operating hours, or the library staff can set you up to renew items online yourself! You must come inside to get online renewals set up.

Q: I’m set up to renew things online. How do I do that again?
A: Go to our main page. Then scroll down to “Van Alstyne Library Catalog”, click on “Catalog”. Log in with your 4 digit library card number and PIN you set up with library staff.

Q: I forgot my password. How do I reset it?
A: Either visit us or give us a call at (903)482-5991. Have your library card handy!

MISCELLANEOUS

Q: Where can I find your hours of operation?
A: Our operating hours can be found on the left-hand side of our website at our main page.

Q: Can I view the Library’s catalog online?
A: Go to our main page. Scroll down to “Van Alstyne Library Catalog”, click on “Catalog”. From there you will be able to search for items in our catalog.

Q: Can I leave my child at the library if I need to go elsewhere?
A: Children under the age of 12 will need a parent or legal guardian with them. If an unattended minor is not picked up by a parent or legal guardian within 15 minutes, they will be sent to the VAPD.

Q: What happens to any minors left at the library after closing?
A: Any unattended minor left after closing will be sent to the VAPD if not picked up within 15 minutes. In the case that only one staff member is available to wait with the child, that child will be sent to the VAPD immediately.

Q: Do you have a notary?
A: No, but banks do.

Q: Do you have old family/town history files?
A: We do.

Q: Do you have DVDs for adults and children?
A: We do. Our Juvenile DVD section is located in the Children Section. All other DVDs will be found near our Non-Fiction section.

Q: If I need assistance reading small print, do you have a magnifier?
A: What we have is a Personal Reader located here in the library. It’s a machine that zooms in on text.

Q: Can I pick up an item for a friend or relative that reserves an item?
A: No, the patron requesting the reserved item will need to be present to receive the item. Some exceptions are made depending on the individual case.

Q: If there is a book I want but the library doesn’t have it, how else can I get it?
A: As long as the item you are looking for has been out for more than 6 months, we can ask other libraries for books by requesting an interlibrary loan.

Q: What is an interlibrary loan and how do I submit a request for an item?
A: Interlibrary loans are requests from one library to another library asking for an item to be sent for a patron. If you’d like to submit a request for an item that we do not have in our collection either come in or call us at (903)482-5991. All loans have a postage fee that must be paid by the patron.

Q: How do I join Friends of the Library?
A: Membership is available to all interested persons. The Friends of Library meet on the 1st Thursday of every month at 6:30 pm. You are welcome to join in our planning meetings at any time. Further information available at our Friends of the Library page.