Library Mobile Hot Spot Lending Program

KXII came to the Van Alstyne Public Library to share the news of Dorothy’s Ruby Slippers, the Van Alstyne Public Library’s program that “Brings the Power of Wi-Fi” to Van Alstyne area students.

Donations help this program serve more students and families who cannot otherwise afford Wi-Fi. For information on how to donate, please click here to visit the Friends of the Van Alstyne Library’s website.

Click image to launch video

NOTICE to Bank Draft Customers

Utility customers utilizing bank draft may notice the draft amount does not match the November 2017 bill amount.  Staff is working diligently to correct the error.

If the amount drafted from your account is more than was due, you will receive an electronic payment on your account on or before 11/20/2017.

If the amount drafted from your account is less than was due, you will see a second draft on your account on or before 11/22/2017.

If the amount due was not drafted, you will see a draft on your account on or before 11/22/2017.

Many apologies for the inconvenience.

Receive Your Utility Bill Electronically!

We have added a new feature!

If you’d like to receive your utility bill electronically please follow the links on our site to “Pay your Water Bill“, register and indicate that you would like to participate in eBilling!  You will receive a notification each month that your bill is available to view.  All billing inserts will be provided electronically as well!

Water Leak at N. Sherman & Clements Ave

water tower

A citizen reported the leak to the Public Works Dept after 1:00pm on Tuesday, October 10, 2017.  Emergency locates were requested and repairs began at approximately 3:30pm.  An old repair began to fail and once uncovered, a 90 degree fitting blew off and created a substantial water loss.  A boil order was issued as required by the TCEQ due to water pressure dropping below 20 psi. The leak was repaired and services restored by approximately 8:00pm.  Water samples have been collected and are being tested to insure it is safe to consume.  Results are expected by 8:00am on Thursday, October 12, 2017.  Thank you to our friends and neighbors with the City of Whitewright and the City of Howe Public Works for lending a hand in repairs.  Please continue to check the city website, Van Alstyne Police Department Facebook or sign up for CodeRED to receive updates.                                                                                                             

Boil Order Issued

The Texas Commission on Environmental Quality has required the City of Van Alstyne public water system to notify all customers to boil their water prior to consumption (e.g., washing hands/face, brushing teeth, drinking, etc). Children, seniors, and persons with weakened immune systems are particularly vulnerable to harmful bacteria, and all customers should follow these directions).

To ensure destruction of all harmful bacteria and other microbes, water for drinking, cooking, and ice making should be boiled and cooled prior to use for drinking water or human consumption purposes. The water should be brought to a vigorous rolling boil and then boiled for two minutes.

In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

When it is no longer necessary to boil the water, the public water system officials will notify customers that the water is safe for drinking water or human consumption purposes.

Once the boil water notice is no longer in effect, the City will issue a notice to customers that rescinds the boil water notice in a manner similar to this notice.

If you have questions concerning this matter, you may contact City Hall at 903-482-5426.